IndeCX

Features IndeCX

Through this application, IndeCX customers can track satisfaction and loyalty indicators such as: NPS, CSAT, CES, among others.In the palm of your hand, monitoring the loyalty and satisfaction of your customers through friendly reports and simple analysis that indicate the strengths and weaknesses, in the eyes of customers.With the Indecx app you will have access to the following features: -> Dashboard with quick access to NPS, %Promoters, %Neutrals and %Detractors indicator along with volumetry and response rate data.
-> List of all answers with the possibility to apply filters and view in detail all indicators evaluated by your customers along with the comments.
-> View details like Categories, Status, Indicators, Sentiment Analysis and Customer Timeline.
-> Access to the main reports in a summarized way.
-> Possibility to apply filters and view data with access restriction according to each user profile.